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Short service outage (Resolved)
  • Priority - Medium
  • Affecting Server - Shared Web Hosting
  • Web hosting customers including reseller customers may experience a few minutes of disruption to web and email hosting services this afternoon while we apply some urgent software patches.

  • Date - 05/07/2018 17:00 - 05/07/2018 17:05
  • Last Updated - 05/07/2018 17:18
Unscheduled connectivity degradation (Resolved)
  • Priority - Critical
  • Affecting Server - Shared Web Hosting
  • Resolved

  • Date - 29/05/2018 11:45 - 29/05/2018 12:06
  • Last Updated - 29/05/2018 12:07
Unscheduled MySQL Outage (Resolved)
  • Priority - Critical
  • Affecting Server - Shared Web Hosting
  • During the night mod security rapidly filled the /var directory with log files, once the directory was full this crashed MySQL.
    Mod security logging has been disabled and the MySQL issue has been resolved.

  • Date - 07/12/2017 00:10 - 07/12/2017 07:00
  • Last Updated - 07/12/2017 07:44
Scheduled Server Migration (Resolved)
  • Priority - Medium
  • Affecting Server - Shared Web Hosting
  • BoltHost web hosting accounts on IP addresses 113.21.225.100 and 113.21.225.102 will be migrated across to a new server this weekend (24th-26th June) in the early hours of the morning. 

    This may occur on Saturday, Sunday or Monday morning sometime between the hours of 12am and 6am depending how we go for time and where your account is in the transfer queue.

    Downtime should be no more than two hours and should occur sometime between 12am and 6am in the morning.

    No action is required on your part unless you have recently received an email from us regarding required IP Address changes (in which case please action ASAP).

    If you have any questions or concerns please let us know. 

    Things to be aware of:

    The default version of PHP will change from 5.5 to 5.6. If you run a PHP site please ensure it is compatible with PHP 5.6 to ensure that there is no downtime to your site. If your site specifically requires PHP 5.5 you can configure this after the transfer has completed. The new server has the ability to run any PHP version that you require. This can be set from the "Select PHP version" option in the Control Panel on the new server.

    If your site was built by myself, The Fount or Intuit Creative then no action is required on your part.

    Why we are doing this:

    We are moving customers to a new server simply because the existing one is now due for replacement. Replacing hardware before it wears out is an important part of maintaining reliability.

    New features coming with the new server:

    Ability to run any version of PHP from 4.4 up. You can choose the PHP version that you require from the control panel.

    All older PHP versions will be hardened with patches to fix security vulnerabilities, even on versions no-longer supported by the PHP development team.

    Ability to install/remove most PHP modules with a simple point and click interface from within the control panel.

    Ability to set PHP configuration values from the control panel using a simple point and click interface without the need to edit configuration files.

    Significant security, reliability and performance improvements. No restarts required for Kernel security updates will reduce downtime.

    If you have any questions or concerns please get in touch!

     

  • Date - 24/06/2017 00:00 - 30/11/2017 23:07
  • Last Updated - 21/06/2017 16:45
Scheduled Server Migration (Resolved)
  • Priority - Low
  • Affecting Server - Shared Web Hosting (External MX)
  • Websites on the IP Address 113.21.225.101 will be moved accross to a new server this Sunday 18th June in the early hours of the morning. Downtime should be between one to two hours and should occur sometime between 12am and 6am.

    Affected customers will receive an email from us during the week to notify them of the upcoming disruption.

    No action is required on the part of customers unless you have recently received an email from us regarding required IP Address changes.

    If you have any questions or concerns please let us know.

    Why we are doing this:
    We are moving customers to a new server simply because the existing one is now due for replacement. Replacing hardware before it wears out is an important part of maintaining reliability and high uptime.

    New features coming with the new server:
    Ability to run any version of PHP from 4.4 up. You can choose the PHP version that you require from the control panel.
    All older PHP versions will be hardened with patches to fix security vulnerabilities, even on versions no-longer supported by the PHP development team.
    Ability to install/remove most PHP modules with a simple point and click interface from within the control panel.
    Ability to set PHP configuration values from the control panel using a simple point and click interface without the need to edit configuration files.
    Significant security, reliability and performance improvements. No restarts required for Kernel security updates will reduce downtime.

  • Date - 18/06/2017 00:00 - 21/06/2017 16:42
  • Last Updated - 13/06/2017 12:29
Scheduled BoltMail Service Disruption (Resolved)
  • Priority - Low
  • Affecting Server - BoltMail
  • There will be periodic outages to BoltMail this Sunday 11th June and Monday 12th June in the early morning between the hours of 12am and 6am while we perform some hardware and software upgrades. Total estimated downtime is about 4 hours.
    Campaigns scheduled to send during these times will be delayed and will instead send after 6am. We recommend not scheduling any campaigns to send during these times.
    If you have any questions or concerns please let us know.

    Update - Sunday morning's upgrades are taking much longer than anticipated. BoltMail will be unavailable until early Sunday afternoon. We apologise for the delay.

  • Date - 11/06/2017 00:00 - 13/06/2017 12:11
  • Last Updated - 11/06/2017 09:51
Web server outage (Resolved)
  • Priority - Critical
  • Affecting Server - Shared Web Hosting
  • The webserver is down at the moment. We are investigating.

    Update 15:00
    Server had locked up. Powered down and performed hardware tests. All tests pass. Powered back on.
    All running OK at present. Will be monitoring it over night.

  • Date - 16/03/2017 16:04
  • Last Updated - 16/03/2017 17:08
Server outage Friday 3rd March (Resolved)
  • Priority - Low
  • Affecting Server - Shared Web Hosting
  • There has been a power outage and a UPS failure at the datacenter in Albany. Please bear with us while they restore their systems.
    There is also a significant performance degradation on the web server which may be related to the outage, technicians are currently working on it, please bear with us while we work to resolve these issues.

    Update Friday 23:00

    Information on the Data Center power incident
    The Data Center's UPS-B power feed was impacted by a Vector Power surge fault within the Albany area at 13:10 today.
    Batteries in the UPS-B bank have been damaged.
    The Data Center is currently on generator power. Once Vector has confirmed stability estimated between 02:00 and 20:00 Sat 4th March HD will transition back from generator power to the Vector grid. As the UPS-B battery bank has been severely damaged it is expected that there will be a brief power loss at this time.
    A shipment replacement of all batteries within the UPS-B battery bank has been ordered and is being expedited.

    Further information on Vector Incident: A HV cable & substation fire has resulted in significant damage to their infrastructure.

    Information on the web server outage
    The web server is experiencing a suspected fault in the RAID controller that begain after the power surges, this has caused a serious degredation in performance and web services have been temporarily disabled. Technicians continue to work on the issue through the night.

    Update Saturday 06:00

    The web server is back online and all services are currently operational.

    The server appears to have 2 failing DIMM slots that had resulted in an IO slow down, the RAID issue looks to have been a false flag. The server is running on reduced RAM (8GB) while we explore repair options. Performance may be marginly slower than usual due to the reduced RAM. All services are operational.

    Update Saturday 12:00

    The Data Centre have smoothly transitioned off generator power back to the grid without further incident. Vector have bypassed the burnt out sub feeder and HV road switches and plan further work next week on a long term fix.

    Update Monday
    Everything is operating OK. Web hosting accounts are not currently showing acurate disk usage, we will need to re-boot the server during the night to resolve this. Downtime will be only a few minutes.

    More information will be posted here in the future.

  • Date - 03/03/2017 15:42
  • Last Updated - 09/03/2017 06:12
Scheduled PHP upgrade 2nd - 3rd April (Resolved)
  • Priority - Low
  • Affecting Server - Shared Web Hosting
  • Scheduled PHP server software upgrade 2nd - 3rd April

    On the weekend of 2nd to 3rd April will will be performing an upgrade of PHP from version 5.3 to 5.5.

    PHP is the software that runs most CMS products and web applications including Joomla!, Wordpress, Drupal, JoJo, Concrete and SilverStripe.

    So if your website uses one of these systems, or if you are running scripts written in PHP, then please make sure that your website and PHP scripts are compatible with PHP 5.5.

    If you are not sure then we recommend updating to the latest release of your CMS to be sure that your site will continue to operate without error.

    We are giving a months notice to allow time for updating your site if required.

    If your website was developed by me, The Fount, or Intuit Creative, then you do not need to do anything.

    If you need assistance with updating your site please let me know or contact your preferred web developer.

    This upgrade affects all web hosting and reseller hosting customers and will result in a short downtime over the scheduled weekend. BoltMail will be unaffected.

    Kind regards
    Chris

    --
    Chris Bolt
    web developer & designer
    www.christopherbolt.com
    BoltHost | BoltMail
    p: +64 9 950 3348
    m: +64 21 267 3758

    PO Box 8014, Symonds Street, Auckland 1150, New Zealand

  • Date - 02/04/2016 00:00 - 03/04/2016 23:59
  • Last Updated - 10/06/2016 11:36
Email connectivity issues (Resolved)
  • Priority - Critical
  • Affecting Server - Shared Web Hosting
  • There are issues connecting to email this morning, a technician is working on this now, check back here for updates.

    This issue has now been resolved.

  • Date - 10/06/2016 10:05 - 10/06/2016 11:20
  • Last Updated - 10/06/2016 11:35
Very slow web hosting performance (Resolved)
  • Priority - Critical
  • Affecting Server - Shared Web Hosting
  • The web hosting server is running very slow this morning technicians are looking into it.
    This is unrelated to the updates over the weekend which went through without issue on Saturday night.
    I will update here once resolved.

  • Date - 29/02/2016 07:17
  • Last Updated - 29/02/2016 08:47
Scheduled Web Hosting Server Maintenance 27th (Resolved)
  • Priority - Low
  • Affecting Server - Shared Web Hosting
  • Over the coming weekend of 27th - 28th Feb 2016 we will be performing a number of long over-due system and security updates including improvements to email security, spam detection, email anti-virus, support for FTP over TLS (FTPS) and also it will become possisble to install SSL certificates without the need for a dedicated IP address.

    This will affect all web hosting accounts and re-seller web hosting accounts. BoltMail is unaffected.

    You may experience some minor disruption to web and email services over the weekend, however any disruption should be minimal.

    New Secure Mail Settings for Monday
    From Monday when you access your email in an email program such as Outlook or Apple Mail you may receive a pop up or warning message regarding an SSL Certificate.
    Or you may already see such messages.
    If you do not see such messages then you do not need to do anything. However if you do please follow the instructions below:

    To resolve this from Monday please update your mail settings as follows, only change the items listed below, your email address, username and password will not change.
    If you do nothing your email should still function so this is not urgent however if you do nothing you may see the annoying message regarding certificates.

    Incomming Mail server (IMAP or POP) changes:
    Server Name = mail.securewebhosting.co.nz
    Server requires encrypted connection. (Apple Mail users should tick "Use SSL")
    Port number for IMAP accounts is 993, for POP accounts use 995.

    Outgoing Mail Server (SMTP) changes:
    Server Name = mail.securewebhosting.co.nz
    Server requires encrypted connection (TLS or Auto). (Apple Mail users should tick "Use SSL")
    Port = 587

    If you need assistance with changes on monday please feel free to contact me.

    New FTP Settings for Monday
    From Monday if you transfer files to your website via FTP please consider changing your FTP settings to FTPS (sometimes called FTP over TLS). This will ensure that your username, password and transfer is encrypted. 
    Please do not confuse FTPS with SFTP, they are not the same thing even though the acronym is similar, we will only support FTPS at this stage.
    Some FTP programs may not have an option to use FTPS, in which case we recommend switching to one that does.

    I will send another email on monday to confirm that the weekend's updates proceeded as planned.

    If you have any questions please let me know.

    Chris Bolt
    +64 9 950 3348
    +64 21 267 3758
    chris@christopherbolt.com

  • Date - 27/02/2016 09:00 - 03/03/2016 12:59
  • Last Updated - 25/02/2016 11:52
Legacy IP addresses NULL routed by Orcon - Se (Resolved)
  • Priority - Critical
  • As of 6PM Friday 13th 2012 all legacy IPs on the 60.234.*.* range allocated to us by Orcon have been NULL routed by Orcon. 
    We did not get a choice in the matter, neither were we notified. This is despite assurances that we would have use of these IPs until the 23rd. 

    Because of this we are moving forward our plans to migrate to new IP addresses that was scheduled for Sunday the 16th and taking this action now. All domains using our nameservers or custom nameservers running on our servers will be back online soon once this migration is completed.

    Any domains using external nameservers should update their DNS now! Do not wait till Monday morning as originally requested.

    The new IP address for all websites hosted on da2.christopherbolt.com that do not have their own fixed IP is: 103.6.28.18

    The following websites are exceptions and have been allocated a different IP:

    stumpbusters.co.nz - 113.21.225.98

    cadencecarpets.com - 113.21.225.98

    cadencecarpets.co.nz - 113.21.225.98

    gatagencies.co.nz - 113.21.225.98

    care4.co.nz - 113.21.225.98

    care4graffitiremover.co.nz - 113.21.225.98

    care4nz.co.nz - 113.21.225.98

    care4nz.com - 113.21.225.98

    care4products.co.nz - 113.21.225.98

    Websites on da1.christopherbolt.com and da3.christionerbolt.com are not affected.

    We sincerely apologizes for this inconvenience and are working around the clock to resolve this all weekend.

  • Date - 14/07/2012 09:26 - 27/03/2013 20:10
  • Last Updated - 14/07/2012 09:39
IP Address Changes (Resolved)
  • Priority - Critical
  • Due to network restructuring at the datacenter the IP addresses of websites hosted on da2.christopherbolt.com will be changing.

    This will occur on Sunday evening July 15th and will result in some disruption to services during the night.

    Your action may be required: If you have any domains that are NOT using our nameservers (ns1.christopherbolt.com, ns2.christopherbolt.com) these will need their DNS updated to the new IP address first thing on Monday morning 16th July (or better still Sunday evening) otherwise they will eventually stop working.

    Domains that ARE using our nameservers will not require any action on your part.

    The new IP address for your hosted websites on da2.christopherbolt.com will be 103.6.28.18

    Please check all your domains, you must update the DNS records for any domains NOT using our nameservers to this new IP on Monday 16th July.

    We apologise for any inconvenience caused.

    We are working to set up a proxy so that domains not changed on the day will continue to function for a few days after the change. This should allow adequate time for DNS propogation and any delays by 3rd parties.

  • Date - 15/07/2012 20:00 - 04/10/2013 11:59
  • Last Updated - 04/07/2012 15:34
BoltMail Scheduled Service Outage (Resolved)
  • Priority - Critical
  • Affecting Server - BoltMail
  • Due to network restructuring BoltMail users may experience intermittent service outages on Sunday 8th July 2012.

    We recommend not scheduling any email sending on this date.

  • Date - 08/07/2012 20:00 - 14/07/2012 11:39
  • Last Updated - 03/07/2012 15:33
Support Ticket Issue (Resolved)
  • Priority - Medium
  • Affecting Other - Support Tickets
  • Yesterday during an update to our server software the support ticket system freaked out and re-opened a number of old tickets.

    This problem also alerted us to an issue where the ticketing system had failed to open some tickets in the past.

    We apologies for any frustration this has caused.

    The issue is now resolved and the system should now be functioning correctly.

  • Date - 14/09/2009 16:44
  • Last Updated - 14/09/2009 16:44
Unplanned BoltMail Service Outage (Resolved)
  • Priority - Critical
  • Affecting Other - BoltMail
  • Today at about 2:40pm BoltMail crashed and was unavailable for about 20mins while we restored normal service. While it was down we took the opportunity to re-launch it with several new and exciting features that we've been working on, and of course we assessed the source of the problem and fixed it for the future. Any email campaigns scheduled to send during the crash, or in the process of sending, have resumed sending once the system came back online. 

    Please see:

    http://www.christopherbolt.com/support/announcements.php?id=1

  • Date - 09/02/2009 14:40 - 09/02/2009 15:00
  • Last Updated - 09/02/2009 18:35

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