Before you can use your email you will need to create your email accounts from the DirectAdmin control panel. If you have not done this log into the control panel at https://controlpanel.securewebhosting.co.nz:2222/ and under the E-mail Management heading click "Email Accounts" then "Create Mail Account"
These basic settings can be used with all email programs:
Incoming mail server (POP3 or IMAP):
mail.securewebhosting.co.nz
User Name = YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password = The password you set when creating the account in DirectAdmin
IMAP Settings:
IMAP Port = 993
Server requires encrypted connection (SSL). (Apple Mail users should tick "Use SSL")
POP Settings:
POP Port = 995
Server requires encrypted connection (SSL). (Apple Mail users should tick "Use SSL")
Outgoing mail server (SMTP):
mail.securewebhosting.co.nz
Outgoing mail server (SMTP) requires password authentication, same as incoming mail server
User Name = YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password = The password you set when creating the account in DirectAdmin
SMTP Port = 587
Server requires encrypted connection (STARTTLS). (Choose TLS if you don't have this option. Apple Mail users should tick "Use SSL")
IMPORTANT NOTE: Some broadband connections may not allow sending e-mail through another ISP like us. So you may be required to use the SMTP server assigned by your ISP. If you are unsure check with your ISP.
Secure Connections
Please ensure you are using the port numbers above and that your connection is encrypted. For security reasons we will at some point in the future turn off support for non-secure connections.
What is the difference between POP and IMAP and which type should I choose?
POP will download all email to your computer and store it there, usually deleting the email off the server, this means previously viewed email is only available on the last computer or device that you used to check your email. Only use POP if you will access your email from one computer or device.
IMAP will store the email on the server and keep email synced between all your devices. This is recommended if you access email from multiple computers or devices such as your computer, your phone and your tablet. However since IMAP keeps a copy of all your email on the server this will eat into the disk space allowance of your web hosting plan.
So for most people IMAP is the best option.
Specific instructions:
Microsoft Office Outlook (new version)
Microsoft Office Outlook (older versions)
Apple Mail (OSX, macOS for Apple Mac computers)
Apple Mail (iOS for iPhone / iPad etc)
Microsoft Office Outlook (new version)
To set up or change the account in the new Microsoft Office Outlook:
1. Go to View > View Settings
2. Click Accounts then + Add account or click Manage next to an existing account
3. If adding a new account enter YOUR FULL EMAIL ADDRESS (The most common mistake we get is people just entering their name here or leaving it blank)
Click Continue and then select IMAP or POP (IMAP Recommended, see information above on which is best to use)
Or if editing an existing account click Repair
4. Enter the following info:
Password: the password for the email account
IMAP Incoming server: mail.securewebhosting.co.nz
Port: If using IMAP enter 993 or for POP use 995
Secure connection type: SSL/TLS
SMTP Username: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
SMTP Password: the password for the email account
SMTP Outgoing server: mail.securewebhosting.co.nz
Port: 587
Secure Connection type: StartTLS
5. Click Continue
Microsoft Office Outlook 2010 (other older versions should be similar)
To set up or change the account in Microsoft Office Outlook:
1. Go to File > Account Settings (Tools > Account Settings in older versions)
2. Click New... or double click existing account
If you clicked New then DO NOT enter your account details, tick Manual setup or additional server types and click Next.
On next screen select POP or IMAP and click Next
The next steps are the same for new and for editing existing accounts.
3. Enter your name and email address and the following info:
Server Information
Account Type: POP3 or IMAP (IMAP Recommended, see information above on which is best to use)
Incoming mail server: mail.securewebhosting.co.nz
Outgoing mail server (SMTP): mail.securewebhosting.co.nz
Login Information
User name: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: the password for that email account
Tick Remember password.
Tick Require logon using Secure Password Authentication (SPA)
3. Click More settings.... the "Internet Email Settings" window opens.
Click the Outgoing Server tab.
Tick My outgoing server (SMTP) requires authentication.
Select Use same settings as my incoming mail server
4. Click Advanced tab.
Check the following:
Server Port Numbers
If using POP:
Incoming server (POP3): 995
Tick This server requires an encrypted connection
If using IMAP:
Incoming server (IMAP): 993
Use the following type of encypted connection: SSL
WARNING changing the above may re-set the port number, check the port is still 993
Outgoing server (SMTP): 587
Use the following type of encypted connection: TLS
WARNING changing the above may re-set the port number, check the port is still 587
Click OK.
Click Next...
Click Finish.
Apple Mail (OSX macOS)
To add a new account:
1. From the menu bar choose Mail > Settings... (Or Preferences... in older versions. Be sure NOT to click on Accounts...)
2. Click the Accounts tab
Click the "+" button to add a new account
3. Select "Other Mail Account..."
4. Enter your name, email address and password for that email account.
Click Sign In.
5. Enter these settings:
Email address: Your email address
Username: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: the password for your email account
Account Type: IMAP or POP (IMAP Recommended, see information above on which is best to use)
Incoming mail server: mail.securewebhosting.co.nz
Outgoing mail server: mail.securewebhosting.co.nz
Click Sign In
To edit or check an existing account:
1. From the menu bar choose Mail > Settings... (Or Preferences... in older versions. Be sure NOT to click on Accounts...)
2. Click the Accounts tab
3. Select the account you need to configure
4. Click the Server Settings Tab
Check the settings are as follows:
Incoming Mail Server (IMAP or POP):
Username: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: The password for your email account
Host Name: mail.securewebhosting.co.nz
Automatically manage connection settings
Outgoing Mail Server (SMTP):
Username: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
Password: The password for your email account
Host Name: mail.securewebhosting.co.nz
Automatically manage connection settings
5. Save your settings, there is no save button so save by closing the preferences window.
The following advanced steps are optional:
6. Click the Mailbox Behaviours tab and match each folder to the correct folder on the server.
Apple Mail (iPhone / iPad)
1. Select the Settings app from the home screen of your iPhone
2. Choose Mail > Accounts > Add Account
3. Choose Other from the bottom of the list that appears.
4. Select Add Mail Account.
In the New Account menu, you will need to specify the following records:
- Name – your name (will appear as sender name)
- Address – your full email address
- Password – the password for this email address
- Description – lets you specify any description (we suggest you use your email address)
Click Next.
5. Select protocol type: IMAP or POP3. We advise you to use IMAP. Your selection will be highlighted blue.
6. Settings are the same for both IMAP and POP3:
- Name, Email and Description: should have been already filled in
Enter the following settings for BOTH incoming and outgoing mail servers:
INCOMING MAIL SERVER:
- Host name: mail.securewebhosting.co.nz
- User Name: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
- Password: password for your email
OUTGOING MAIL SERVER:
Although it says that some of these settings are optional they are NOT optional, you MUST fill them in:
- Host name: mail.securewebhosting.co.nz
- User Name: YOUR FULL EMAIL ADDRESS. The most common mistake we get is people just entering their name here or leaving it blank.
- Password: password for your email
Click Next.
Click Save and wait while the system verifies your account.
You should now be set up.
The following advanced steps are optional:
8. When the checks are finished, you'll be redirected to the Mail > Accounts screen.
Choose your newly created account there to edit it’s settings.
9. Click on the Account again and then scroll down to Advanced and click on that.
Where it says MAILBOX BEHAVIOURS Click on each mail box and match it to the correct folder on the server.
