How to upgrade/downgrade your monthly plan

  1. Log into this support portal (if you havn't already) by clicking the login link above.
  2. Navigate to Services --> My Services from the navigation menu (this menu does not display unless you are logged in).
  3. A table listing your products and services will be displayed. Click on the product you wish to upgrade/downgrade.
  4. Click the "Upgrade" button and follow the instructions.
Note: before upgrading you will need to pay all unpaid invoices that have been generated, even if they are not yet due. This is required so that the upgrade tool can correctly calculate the price to upgrade without double billing. Since invoices are generated 28 days before they are due, then most likely you will have an invoice to pay first. You can pay invoices by clicking the Invoices --> My Invoices link in the menu.
If you are downgrading your will receive a credit on your account.

 

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