How to manually unsubscribe someone Print

If someone calls or emails asking to be unsubscribed, here is how you can manually unsubscribe them:

If you know what list they are on then you can do it this way:

1. Go Lists > Lists
2. Click on the list name
3. Click on "Subscribers", you should now see a list of all subscribers on that list
4. Enter their email address into the search box at the top of the Email column and press enter, you should now see just that subscriber.
5. Click the gear button to the left of the subscriber and click the Unsubscribe button.

Or if you are not sure what list they are on then do this:

1. Go Lists > Lists
2. Click the "All Subscribers" button, you should now see all your subscribers across all of you lists
3. Enter their email address into the search box at the top of the Email column and press enter, you should now see just that subscriber.
4. Click the gear button to the left of the subscriber and click the Unsubscribe button.

If you need to unsubscribe a large number of contacts please see this help topic: Applying bulk actions to subscribers

Note that unsubscribing someone only unsubscribes them from that specific list, if they need to be unsubscribed from multiple lists then you will need to repeat this process for each list. Or you can configure your lists so that when someone is unsubscribed they are also automatically unsubscribed from other lists, to do this edit the list settings for each list and find the "Subscriber actions" section.

You also have the option to blacklist subscribers. A blacklisted contact cannot be added to any of your lists and will never receive emails from you. To blacklist an email address navigate to Lists --> Email blacklist.