We may ask you to forward an email to us as an attachment to diagnose a problem. Forwarding as an attachment allows us to receive the original unmodified email including all of the hidden email headers.
It is usually insufficient to simply forward the email to us because when you do this all the hidden headers are lost.
Here is how to forward as an attachment in various common email software:
Apple Mail (Desktop)
When viewing the email select Message > Forward as Attachment
Microsoft Outlook (Desktop, newer versions)
When viewing the email message click the three dots (...) to the right of the sender (not the three dots at the very top in the menu bar)
From this menu choose Other reply options > Forward as attachment
Microsoft Outlook (Desktop, older versions)
When viewing the email message click the three dots (...) to the right of the sender
From this menu choose Forward as attachment
Microsoft Outlook (outlook.com)
When viewing the email message click the three dots (...) to the right of the sender (not the three dots at the very top in the menu bar)
From this menu choose Other reply options > Forward as attachment
Gmail
Open the email you wish to forward as an attachment.
In the upper-right section of the message, next to the date and the reply button, locate and click on the the descending dots.
Select Download message from the options displayed and save it to a location on your computer you will remember.
Click Compose to start a new email.
Locate and click on the paperclip icon.
Select the downloaded message from the location you saved it on your computer.
Roundcube Webmail
Locate the Forward button and click the little down arrow next to it. From the menu that appears choose Forward as attachment.
