Common problems
Articles
Campaigns, autoresponders or test emails are not being received
If emails are not being received this usually indicates that they are being blocked by spam...
I deleted a list and now my campaigns are missing
Deleting a list will delete all data connected to that list including all email campaigns sent to...
Managing a large number of lists
If you have a large number of lists this can affect the performance of your account. When...
My campaign has a high number of bounces
A large number of bounces could indicate a technical problem, that your email campaign is being...
My campaign has a status of "Blocked"
If your campaign has a status of "Blocked" this indicates a problem. Check the bounce and...
My campaign sending is stuck at less than 100%
If your campaign has stopped sending this indicates a problem. Check the bounce and complaint...
My subscribers are seeing a 404 error when trying to unsubscribe or click a link
This usually happens if you have deleted the email campaign, you should avoid deleting any...
What are blacklisted contacts?
When importing a list or manually adding subscribers some email addresses might be rejected as...
Why can't I add subscribers with the same email address?
We understand that sometimes subscribers share the same email address, such as a family email...
